Frequently Asked Questions
Everything you need to know about shopping with Sunnyo
What are your standard shipping times?
Standard shipping typically takes 3-7 business days within the continental US. Express options are available at checkout if you need your items sooner.
How do I return an item?
We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label to send your item back for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are the products on Sunnyo covered by a warranty?
Yes, most of our products come with a 1-year manufacturer warranty against defects. Please check the specific product description for individual warranty details.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the United Kingdom. We are working on expanding our international shipping options to more countries soon.